Submit a ticket with the context the office actually needs.
Customers can upload screenshots, PDFs, Word or Excel files, describe the issue, and send it directly into the WALS TMS support office workflow.
Support workflow
Built for real troubleshooting.
Support tickets can include the page URL, priority, category, company, contact details, message, and attachments. WALS TMS sends notifications through the platform email system and keeps the admin workflow organized.
FAQ
Common questions
Can I upload screenshots or documents?
Yes. The support form accepts screenshots and common document formats so the team can review the issue with context.
Which email handles support?
Use support@walstms.com or the secure support form. Billing questions can go to billing@walstms.com.
Where do new customers start?
New customers start on the signup page, choose fleet size, and complete checkout by credit card.
Is this connected to WALS TMS tenant onboarding?
Yes. The platform records tenant onboarding, owner setup, plan selection, support notifications, and key provisioning events.
Back to WALS TMS
Return to the main WALS TMS website.
Go back to the main site to review platform features, pricing, integrations, and company information.